Refund policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition when you received it, unworn or unused, with its original packaging or tag. You’ll also need the receipt or proof of purchase.
Full refund is in accordance with the Consumers Act of New Zealand.

We cannot offer return / refund due to a change of mind or your circumstances have changed.
We also cannot offer return / refund due to wrong size. Sizes are described clearly as possible. Please make sure of your size before purchasing. Sale items are not eligible for return.

If a product is faulty or not fit for use, we will look into it and we will meet our obligations under the Consumers Act.

To start a return, you can contact us at leatherramaemail@gmail.com with your order number and reason for return.

If your return is accepted, we will send you instructions on how and where to send your package. The sender is responsible for the postage. Postage tracking is recommended as we will not be liable for any lost item/s.
Item/s sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at leatherramaemail@gmail.com 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item/s, so that we can evaluate the issue and make it right. Our stores do not offer another size or colour.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
We do not offer exchanges.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.